Effective From: 06/05/2026
1. Website Use
By using this website, you confirm that:
- You are at least 18 years old.
- You are legally capable of entering into binding contracts.
- You will use the website only for lawful purposes.
- You will not misuse or attempt to gain unauthorised access to systems.
2. Product Information
We aim to ensure product descriptions, specifications, pricing and availability are accurate. Minor differences in packaging, appearance or digital accuracy may occur. We reserve the right to correct inaccuracies, update information or cancel affected orders without notice.
3. Research, Laboratory & Specialist Products
Certain products may be supplied strictly for laboratory use, research purposes, professional handling, technical or industrial applications. Customers are responsible for compliance with applicable laws and regulations.
4. Cosmetic & Non-Medicinal Products
Products marketed as cosmetic, wellness, lifestyle or research products are not intended to diagnose, treat, cure or prevent disease. Information provided on the website is for informational, educational or lifestyle purposes only and should not be interpreted as medical advice.
5. Digital Products, Fitness Access & Specialist Materials
BioBlue may offer digital products, fitness-related content, educational materials, platform access, and bundled packages which may include access to video content, downloadable resources, physical literature, or third-party fitness platforms where available.
The products and materials sold by BioBlue are not medicinal products and do not claim to provide medical or health benefits. Any information provided is for general informational, educational, research, lifestyle or fitness-related purposes only and must not be interpreted as medical advice, diagnosis, treatment or prevention of disease.
Certain physical products may be supplied strictly for laboratory, research, technical, educational or professional purposes only. Such products are provided with clear disclaimers and are not intended for human consumption, medical use or therapeutic application.
Digital fitness packages may include various commercial samples of relevant fitness, lifestyle or specialist products, including but not limited to:
- Supplements
- Vitamins
- Wellness products
- Cosmetic items
- Educational materials
- Research-related materials intended for professional or specialist handling only
Customers remain solely responsible for lawful use, suitability, compliance with local regulations, and appropriate professional handling of supplied products.
6. Orders
All orders are subject to acceptance, stock availability, fraud checks and payment authorisation. We reserve the right to refuse or cancel orders where fraud, misuse or policy violations are suspected.
7. Payments
By placing an order, you confirm you are authorised to use the selected payment method. We reserve the right to decline transactions or request verification.
8. Shipping & Delivery
Delivery estimates are guidance only and are not guaranteed. We are not responsible for delays caused by customs, courier disruption, weather, incorrect information or events outside our control.
9. Returns, Refunds & Replacements
Returns, refunds and replacements are governed by our separate Refunds & Replacements Policy. By placing an order, you acknowledge and agree to that policy.
10. Intellectual Property
All logos, branding, images, graphics, videos, text and website content remain the intellectual property of BioBlue unless otherwise stated. Unauthorised copying or redistribution is prohibited.
11. Prohibited Conduct
You agree not to:
- Use the website unlawfully
- Submit false information
- Upload malicious code
- Use automated scraping tools
- Misrepresent identity or affiliation
12. User Accounts
Customers are responsible for maintaining account confidentiality and accurate information. We are not liable for unauthorised account access caused by customer negligence.
13. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for indirect or consequential losses, business interruption, lost profits or data loss. Total liability shall not exceed the amount paid for the affected order.
14. Website Availability
We do not guarantee uninterrupted website access or error-free operation. The website may be updated, suspended or modified without notice.
15. Third-Party Links
This website may contain links to third-party websites. We are not responsible for external content, availability or practices.
16. Privacy
Use of this website is also governed by our Privacy Policy.
17. Promotional Offers
Promotions may be withdrawn at any time and may not be combined unless stated. We reserve the right to reverse discounts obtained through misuse or technical error.
18. Force Majeure
We shall not be liable for delays or failures caused by events outside our reasonable control including natural disasters, cyber incidents, supply chain disruption, strikes or government restrictions.
19. Severability
If any part of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
20. Governing Law
These Terms & Conditions shall be governed by the laws of the United Kingdom. Any disputes shall be subject to the jurisdiction of the courts of the United Kingdom.
21. Changes to These Terms
We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of updated terms.
22. Customer Support & Contact Information
Customers requiring assistance regarding orders, refunds, replacements, missing items, or returns may contact BioBlue UK directly using the contact details below.
Email: sales@bioblue.co.uk
Phone: +44 7386 462373
Messaging Platforms: WhatsApp & Telegram available
Returns Address: BioBlue, 10 Beaufort Square, NW9 5SQ
23. Acceptance of Terms
By accessing, browsing and/or using this website, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions together with any related policies referenced on this website. If you do not agree to these Terms and Conditions, you must not use this website or purchase products or services.